Support
How can we help?
Email support@getbraced.app with any question about your account, Pro or the app. It helps to include your Braced account email and the app version.
Sign-in and account access
Sign in the same way you did when you created the account: with your username and password, Google or Apple. Forgot your password? You can reset it from the login screen.
Restore or manage Pro
Paid, but Pro is still locked? Open Subscription in Braced and tap Restore purchases while signed in to the same Apple or Google account you paid with. Billing, cancellations and refunds go through the store you subscribed in.
Camera, photos and location
Open Device permissions in Braced to check what the app can access. Location records the route, distance and pace of the runs, walks, hikes and rides you start, and shows where you are when you add a private area. If you said no to a permission earlier, turn it on in your phone’s settings, on the Braced page.
Report a problem or request a feature
Use Send feedback in Braced to report a bug, suggest a feature or ask for a missing exercise. For a bug, tell us what you did and what you expected to happen. A screenshot helps.
Delete your account
In Braced, open Settings and choose Delete account. This doesn’t cancel a subscription in the App Store or Google Play, so cancel it there as well.
What deletion removesPrivacy requests
To see, correct or delete your data, or for any other privacy question, email privacy@getbraced.app.
Read the Privacy Policy